Shipping policy

At our online store, we value the importance of receiving your products in a timely manner. That's why we offer fast and reliable shipping options for all of our customers within the European Union.

• All orders are processed within 1-2 business days.
• We ship to all EU countries.
• Shipping rates are calculated based on the weight and destination of your order.
• We use a variety of carrier services like DPD, DHL, UPS, Hermes, Omniva and local P.O. Extra delivery cost might apply depending on the courier service selected.
• Once your order has shipped, you will receive a tracking number via email or SMS.
• Please note that we are not responsible for any lost or stolen packages. All delivery issues are handled by the shipping service.
• We do not ship to P.O. Boxes or any military addresses.
• We assume no liability if you utilize PO boxes, Packstations, Relay Points, Forwarding businesses, or public locations as delivery addresses.
• Shipping timeframes and charges may vary based on the country of destination; this information will be presented on the checkout screen before you complete your order.

Please note that international orders may be subject to import duties and taxes, which are the responsibility of the recipient. We recommend checking with your local customs office for more information. It is the customer's responsibility to make sure the product can lawfully be imported to the country of your choice.

If you have any questions about our shipping policy, please contact us at hello@ninerealms.eu